Rethinking the Retail Journey to Drive Diners to Shop

Retail Strategy

Challenge

When most of your customers come to eat, how do you inspire them to shop? Cracker Barrel needed a retail refresh—one that took a strategic approach to retail’s place in the overall customer journey, including a revamp of the brand’s identity. It was time to appeal to a younger demographic without losing the familiar homespun look customers have loved for generations.

Solution

We mapped out the store journey, identifying key zones where the right messaging would help shift guests from browse mode to buy mode. Then, we breathed new life into the signage with Modern Nostalgia—our fresh evolution of this time-honored brand. Custom art direction uplifting memorable moments, product-driven copy, and ownable brand colors all came together to elevate the retail signage while keeping the product at the forefront.